- Returns and Cancellations
- If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
- If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to cancel the order.
- To cancel your order with us, please let us know by doing one of the following:
- Call our team on 0203 714 8380 or email us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
- if the products are faulty or misdescribed;
- if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances you must pay the costs of return.
- We will refund you the price you paid for the products including delivery costs (subject to 10.6 (ii) below), by the method you used for payment. However, we may make deductions from the price, as described below. If you are exercising your right to change your mind:
- We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover they are not in a merchantable condition and in the original box you received the goods, you must pay us an appropriate amount.
- The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
- If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
- In all other cases, your refund will be made within 14 days of you telling us you have changed your mind.
Read our reviews
"By far the best coffee in the area + super quality goods! Canned fish & seafood, wine, bread and more, lovely people too, highly recommended"
"Super helpful owners, great advice, great wine and good prices. Highly recommend!"
"Gorgeous independent shop stocking a great selection of wines, as well as snacks and beers. Really friendly owner and super knowledgeable on their suppliers. Also does great coffee and baked goods"